Terms & Conditions 

• Service Overview​

  • Driftwood Provisions provides personal grocery shopping, arrival provisioning, delivery and stocking services.​

  • Driftwood Provisions purchases eligible non-alcohol items at retail cost on our client’s behalf and serves as a personal shopping agent.

  • Availability depends on store stock and seasonal supply.

  • Substitutions may occur (see Substitutions & Unavailable Items below).

  • Driftwood Provisions reserves the right to decline requests outside the scope of services provided.

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• Ordering & Scheduling 

  • Scheduled delivery and stocking windows are estimates and may vary based on the order and circumstances of the stay.

  • Clients are responsible for providing accurate property access instructions, including entry codes, concierge or property-management requirements, and any other information needed to complete delivery and stocking.

  • If delivery or stocking cannot be completed because required access is unavailable or incorrect, rescheduling may be required and any costs or services already incurred remain subject to the Payment & Refund Policy.

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• Substitutions & Unavailable Items

  • For non-alcohol retail purchases made by Driftwood Provisions, substitutions are handled according to preferences provided with each order.

  • If a requested item is unavailable, Driftwood Provisions will select an appropriate substitute when permitted by the client’s preferences.

  • Brand, size, packaging, or price may vary when a substitution is made.

  • If a suitable replacement is not clear, Driftwood Provisions may contact the client before making a substitution.

  • Clients may request no substitutions, with the understanding that doing so may result in some requested items being unavailable or omitted from the order.

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• Alcohol Requests & Pickup

  • Alcoholic beverages may be included as part of a Driftwood Provisions request.  Driftwood will review the requested items and coordinate that portion of the order through Publix Liquors or Total Wine & More, selecting the retailer and location best suited to the guest’s stay, scheduled provisioning time, and product availability.

  • The client completes and pays for the alcohol purchase separately and directly with the selected retailer using their own payment method.  Driftwood Provisions does not purchase, resell, or collect reimbursement for alcoholic beverages.

  • Where permitted by the selected retailer, the client may authorize Driftwood Provisions to act as their designated pickup representative for the prepaid alcohol order.  Any retailer-specific pickup authorization and identification requirements must also be completed. 

  • A guest age 21 or older must be present and provide a valid, unexpired government-issued ID before alcoholic beverages can be released.  Alcoholic beverages cannot be left unattended at the rental.

  • Alcohol availability is subject to retailer inventory and applicable requirements.

  • If an eligible guest is unavailable or valid identification cannot be provided, pickup or handoff may need to be adjusted, rescheduled, or canceled.  Any refund or adjustment related to the alcohol purchase remains subject to the selected retailer’s policies.

  • Driftwood Provisions reserves the right to decline or discontinue an alcohol request when it cannot be completed safely, appropriately, or in accordance with the retailer requirements.

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• Payment Authorization​

  • Orders requiring an authorization hold will be processed securely through Stripe.

  • The authorization amount is an estimate that includes anticipated grocery, non-alcoholic beverages, and vacation essential purchases, the Driftwood Provisions service fee, the delivery & staging fee, and a reasonable contingency for weighted items, substitutions, and approved additions. 

  • No alcohol transaction, alcohol purchase price, or reimbursement for alcoholic beverages is included in the Driftwood Provisions Stripe authorization or final capture.

  • Only the final Driftwood Provisions amount due will be captured after shopping, delivery, and stocking are complete.

  • Any unused portion of the authorization will be released by the customer’s card issuer according to the issuer’s processing timeline.

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• Property Access & Liability

  • The client is responsible for providing accurate access instructions for the property.​

  • Driftwood Provisions is not liable for spoilage after the delivery and stocking are complete.​

  • ​Driftwood Provisions is not responsible for loss or damage resulting from power outages, refrigerator or freezer malfunction, pests, weather exposure, or other conditions outside our control.

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• Food Safety Disclaimer

  • Driftwood Provisions handles all grocery and provisioned items with care and delivers them promptly.​

  • Items are delivered and stocked according to appropriate storage needs, including dry, refrigerated, or frozen storage where applicable.

  • Once delivery and stocking are complete, responsibility for the proper storage and handling of the items transfers to the client.

  • Clients are responsible for maintaining appropriate storage conditions after delivery, including refrigeration or freezing where required.

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• Limitation of Liability

  • ​​Driftwood Provisions is not responsible for indirect, incidental, or consequential damages arising from the services provided.

  • To the fullest extent permitted by applicable law, Driftwood Provisions’ total liability is limited to the service fee paid for the applicable order.

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• Changes to Terms

  • Driftwood Provisions may update these Terms & Conditions from time to time.  Any revisions become effective when posted to the Driftwood Provisions website.