top of page

Terms & Conditions 

  • Service Overview​

    • Driftwood Provisions provides personal grocery shopping, provisioning, and delivery services.​

    • Driftwood Provisions purchases items on our client’s behalf and serves as a personal shopping agent.

    • Availability depends on store stock and seasonal supply.

    • Substitutions may occur (see Substitution Policy).

    • Driftwood Provisions reserves the right to decline requests outside the scope of services provided.

​​

  • Ordering & Scheduling 

    • Delivery windows are estimates, not guaranteed times.​

    • Clients must ensure access to property (codes, concierge, etc.)

    • Missed or delayed deliveries due to incorrect access information are not refundable and may incur additional service charges.

​

  • Substitutions & OOS Items

    • Best-match substitutions may be made without prior approval​

    • Brand, size, or packaging may vary.

    • Speciality or premium items may be substituted with equal or higher quality when possible.

    • *Guests may have the ability to opt out of substitutions (intake form) with the understanding that this may reduce order fulfillment.*

​​

  • Alcohol Delivery Terms

    • Recipient must be 21 years of age + with a valid government-issued ID.​

    • Alcohol availability varies by retailer and local laws.

    • All alcohol purchases are client funded at retail cost. 

    • No refunds for alcohol if delivery fails due to ID or availability.

    • Driftwood Provisions reserves the right to refuse alcohol delivery at its discretion.

​

  • Property Access & Liability

    • Client is responsible for providing correct access instructions to property.​

    • Driftwood Provisions is not liable for spoilage after delivery.​

    • ​Driftwood Provisions is not responsible for issues due to power outages, fridge malfunction, pests, weather exposure, etc.

​

  • Food Safety Disclaimer

    • Driftwood Provisions handles all items with care and delivers promptly.​

    • Driftwood Provisions will deliver and stock all items accordingly (dry or refrigerated). 

    • Once delivered, staged, and confirmed, responsibility transfers to the client.

    • Clients of Driftwood Provisions understand their order preferences and shall correctly maintain dry or cold storage of items.

​

  • Limitation of Liability

    • ​​Driftwood Provisions is not responsible for indirect damages.

    • Liability is limited to the service fee paid.

​

  • Changes to Terms

    • Terms may be updated at any time and apply upon posting.​​

bottom of page